AMD Radeon video cards problem after installing an update

In this guide learn, How to fix the issues that created issues with AMD Radeon video cards problem after installing an update. After the Microsoft Windows update recently, AMD Redeon HD display adapter may not work properly. You may not able to use multiple monitors, it may use Microsoft Display Driver as default. you may unable to manage Display resolution.

RECOMMENDED: Fix this issue in 3 simple steps. Takes only 2 minutes.

1) Download repair utility.

2) Install program and click Scan button.

3) Click Fix Errors button when scan is completed.

4) Restart your computer.

AMD Radeon video cards problem after installing an update

Microsoft is aware of a problem that resulted in an incorrect driver update for some AMD Radeon HD 2000, 3000, and 4000 series adapters. We have checked one of our computer which has ATI Mobility Radeon HD4650 Card. Device Manager says the device is working properly but display properties says a generic driver is in use. There are no resolutions detected as per our notice. May below steps fix your this issues. It found in  Microsoft Community forum.

If you were impacted by the incorrect driver, Windows Update KB4057291 has been released that will install a driver to restore multi-monitor display and resolution control capabilities.  Go to Start -> Settings -> Update & security, then Check for updates and install the update to resolve your issue.  You can also go to the Microsoft Update Catalog website to install the update.

(With the release of Windows Update KB4057291, it should no longer be necessary to manually delete the improper driver, as was originally recommended below.)

Warning : Before making any changes in your computer, I suggest you to create a System Restore point  so that you can restore back your computer to previous working stat if something goes wrong.

Fix AMD Radeon video cards problem after installing an update

Follow these steps for all versions of Windows 10 to manually delete the driver from the system and recover the recommended driver version (8.970.100.9001) or you can auto detect and download AMD Radeon drivers from here.

  1. Start Device Manager. To do this, press and hold (or right-click) the Start Menu icon, and then select Device Manager.
  2. Expand Display adapters, right-click the adapter that has the problem driver installed, and then select Properties.
  3. Select the Driver tab and verify driver version is
  4. Select Uninstall Device.
  5. Check the box that says, “Delete the driver software for this device.” This step is important and will prevent the problematic driver from reinstalling in the future.
  6. The system may require a reboot at this point. Reboot if needed, then reopen Device Manager.
  7. Select any device, then click Action -> Scan for hardware changes.
  8. Recheck the driver version.  If it still reports, repeat steps 4 to 7 until the recommended driver (8.970.100.9001) is re-installed.  And if this resolves your graphics problems, you can stop here.  If a different driver version is installed, follow the next step to check for the driver using Windows Update.
  9. Go to Start -> Settings -> Update & security, then Check for updates and install any available updates.

Conclusion :

If you are still facing the with AMD Radeon video cards, you may need to Refresh Windows 10 or Reset Windows 10 . You can auto detect and download AMD Radeon drivers from here. For further support, leave comments or ask more on Forum.

Arun Prabhakar

Arun Prabhakar immensely interested in following Windows and other technology developments. Being passionate Windows blogger, he loves to help others on fixing their computer issues.