Fix send receive errors in Microsoft Outlook

Send receive errors. The most annoying thing that comes while using the email clients like Microsoft Outlook is getting a send receive error. There are a several reasons for the send receive error to occur. In this article, we have listed a few and most commonly seen send receive errors and providing the common resolution steps that helps to fix the error codes and make the Outlook work fine as expected.

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Even though MS Outlook supports a ton of functions like calendaring, notes, journals, contact management, etc. it is essentially an emailing client and is used primarily for sending and receiving emails by millions of users worldwide. The send receive error might occurs if there are any changes in the configuration settings of the email or due to the network connectivity as well.

List of common Outlook Send Receive Errors:

Different users have reported facing the following Send Receive errors most frequently:

  • “The operation failed. An object could not be found” – This error is seen if Outlook is not able to access its underlying data files i.e. OST or PST or if these files are corrupted/damaged.
  • “Outlook is unable to connect to the proxy server” (error code 0) – This error pops up when Microsoft Outlook cannot connect to the server.
  • “The operation timed out while waiting for a response from the receiving server” (error code 8004210A) – This occurs when it takes too much time for the server to respond to the user query.
  • “Outlook data file cannot be accessed” (error code 8004010F) – This error doesn’t allow users to send/receive emails with attachments.
  • “None of the authentication methods supported by this client is supported by your server” (error code 0x800CCC80) – This error when faced bars users from sending any file via email.

How to fix send receive errors in Microsoft Outlook?

In order to resume the email activity, the issue with the send receive error needs to be sorted at the earliest. Follow the steps one by one and check if that works.

Warning : Before making any changes in your computer, I suggest you to create a System Restore point  so that you can restore back your computer to previous working stat if something goes wrong.

1. Internet connection:

Sometimes the true reason behind Outlook send-receive problem is as trivial as an Internet connectivity issue. Thus, verify if you can connect to the Internet at all by opening any website through your browser. If it doesn’t open, repair connectivity and resumes emailing.

2. Stop large outgoing emails & verify Spam settings:

Outlook often identifies bulky or spam emails and prevents them from being sent or received. Re-check if the email you wish to send has an over sized attachment and remove it. Then try to send email. If you’re waiting for a particular email that hasn’t arrived because of the error, check your account’s spam settings. Also, check Outlook Outbox for any emails that may be stuck there preventing any subsequent ones from being sent. Clean them up using the following steps:

a. Launch Outlook, go to Send/Receive tab and select Work Offline.

b. Go to Outbox and if there are any emails, right-click on them and click on Delete or move them to Drafts.

c. Again go to Send/Receive tab and de-select Work Offline.

d. Now try to resend the email and verify if the error has been removed.

3. Verify Firewall & Anti-virus Settings:

Firewall and Anti-Virus programs can obstruct the smooth flow of outgoing and incoming emails. Thus, disabling firewall and Anti-Virus for some time and try send-receive. Once emailing resumes and your mailbox is updated, enable both again.

4. Disable Add-ins and Repair Outlook Application:

Outlook add-ins though meant to enhance the application’s functionality can many times be the source of its troubles. To disable them you need to launch Outlook in safe mode by typing the command outlook.exe / safe in the Windows Run dialog. Then try send-receive and if it works, you’ve found the real culprit behind the error. If this too doesn’t work, repair your Outlook installation as follows:

a. Open Control Panel and go to Uninstall Programs.

b. Find Outlook in the list of installed programs.

c. Right-click on it and select Repair.

d. Follow the instructions in the wizard that appears.

5. Check and Correct Email Account Settings:

Improperly configured email account settings can also be the cause of the bane. So launch Outlook and follow these steps to correct the settings:

a. Go to File -> Account -> Account Settings -> Change -> More Settings -> Outlook Server tab.

b. Check the box next to “My outgoing server (SMTP) requires authentication”.

c. Also, select the button that says “Log onto incoming server before sending mail”.

You can also find the port numbers and server settings for different email providers here.

6. Fix PST with ScanPST.exe

If none of the above solutions work, the trigger for send-receive errors might be a faulty Outlook PST. To repair Outlook PST, locate Microsoft’s inbuilt Inbox Repair Utility, ScanPST.exe, on your system (it should be within Outlook installation directory by default). Launch it and follow the instructions to fix issues within PST.


By following all the above mentioned steps one by one, the issue with the send receive error will be sorted out. In case if the issue has not fixed even after following all of the above steps, then you may have to check for any third party PST repair tool and see if that works. If you need any assistance, do comments below or you can also ask us on our Forum.


Sameer is a BE graduate in ECE and has an immense interest in following Windows, Office and other technology developments. He's also a person who enjoys writing about technology related to the geek world.