This guide will help you to fix the Internet Explorer issues such as Internet Explorer has stopped working, crashing, freezing and displaying not responding error messages. The updated version of the Internet Explorer browser is version 11. The issue with the browser freezing and crashing most commonly seen issue in Windows 10 as well as other Operating Systems and it can also be sorted out by following the below simple troubleshooting steps.
The error with not responding message will appear as below.
How to fix Internet Explorer has stopped working error message?
Follow the below resolution steps one by one each and check if the Internet Explorer works fine. If the error remains, you can continue with the further troubleshooting steps.
Warning : Before making any changes in your computer, I suggest you to create a System Restore point so that you can restore back your computer to previous working stat if something goes wrong.
Step 1: Make sure the browser is up to date.
There are a chances that, the outdated version of the browser may be causing the issue. Check the version of the browser installed in the computer. If it is an older version, try to install the latest version by installing the Windows Updates. To install the Windows Updates:
- Press Windows logo and type updates in the search bar and select the option Windows Updates.
2. Once the Windows Updates window is opened, click on Check for updates.
3. It will take a while to check for the updates. Once it is found, it will show the count of the detected updates.
4. Then click on the Download and Install updates option.
5. It will download all the detected updates and install them.
6. Once all the updates are installed, reboot the computer and check if the Internet Explorer got updated and working fine.
Step 2: Turn OFF hardware acceleration.
Hardware acceleration uses your computer’s GPU to speed up graphics-heavy tasks like video streaming or online gaming. Turning this off might help solve display problems.
- Open Internet Explorer.
- Click the Tools button and then click Internet options.
- On Advanced tab, select Use software rendering instead of GPU rendering.
4. Click OK, and then restart Internet Explorer for the changes to take effect.
Step 3: Remove unwanted toolbars and disable Add-ons.
Removing the unwanted toolbars and disabling the unwanted add-ons also helps you to fix the issue with the Internet Explorer has stopped working or freezing error message. To do this, follow the below steps.
To remove toolbars:
- Press Windows logo + R keys on the keyboard to open RUN window, type appwiz.cpl and press enter to open the list of installed program in the computer.
- At the top right corner, you will find a search box, in that, type toolbar and wait for a moment. If there are any toolbars installed, it will display all of them.
- Remove them one by one by double clicking on it.
To disable the add-ons:
- Press Windows logo + R keys on the keyboard to open the RUN window, type inetcpl.cpl and press enter to open the Internet Properties Window.
- Once it is opened, click on Programs tab and then click on Manage add-ons button.
3. Select the option Toolbars and Extensions and you can disable the unwanted add-ons from this screen.
4. There will be some Microsoft add-ons enabled by default. Do not disable the Microsoft add-ons.
Once it is done, save the settings, reboot the computer and check if the Internet Explorer works fine.
Step 4: Reset Internet Explorer to default settings.
To reset the Internet Explorer to the default settings, follow the below troubleshooting steps.
- Press Windows logo + R keys on the keyboard to open RUN window, type inetcpl.cpl and press enter to open the Internet Properties window.
- Click on the Advanced Tab and click on the Reset button.
3. Then reset Internet Explorer settings window will open. If you wish to reset the browser completely (means it will delete all the saved passwords, bookmarks etc.), check mark the option Delete Personal settings. (If you wish to proceed with that, make sure you have made the backup of your saved passwords and the bookmarks).
4. You can just leave it unchecked and proceed with the normal reset, which just reset all the browser settings to default. We recommend to go with the complete reset by making the backup of the saved passwords and bookmarks.
Once it is done, reboot the computer and check if the Internet Explorer works fine without any errors.
Step 5: Uninstall and Reinstall Internet Explorer.
Internet Explorer is the inbuilt application that comes in all the Windows Operating Systems. So, there won’t be an option to remove it and re install it. We can just disable the inbuilt application and again enable it as a process of re installation.
To perform the same, follow the below resolution steps.
- Press Windows logo + R keys on the keyboard to open the RUN window, type appwiz.cpl and press enter to open the list of installed application.
- On your left had side of the screen, you will find the option, Turn Windows features on or off. Click on that.
3. It will show all the inbuilt Windows features that comes by default.
4. Search for Internet Explorer, uncheck it. It will take a while to configure the settings and then prompts to reboot. Please reboot the computer now.
5. Now, you won’t be able to see the Internet Explorer browser on your computer, as we have disabled it. Do not worry, please go to the same location again, and check mark the Internet Explorer box and reboot the computer again.
6. Once after the reboot, the Internet Explorer should start working fine.
Step 6: Uninstall the Anti-Virus program
There are a chances that, sometimes the Anti-Virus program might be causing the issue. So, try to remove the Anti-Virus program in the computer. If the Internet Explorer starts working fine once after removing it, it is sure that it was caused by that particular program. In such cases, try re installing the anti-virus program and see if everything works fine.
By following the above troubleshooting steps, the issue with the Internet Explorer has stopped working, not responding or crashing can be fixed. We also recommend you to scan the computer with the Anti-Virus program regularly to keep it secured always. If you need further help, do comments below or ask more on our Forum.