iTunes Not Playing on Headphones

Windows users reported an issue saying, they are not able to hear the sound from the headphones while playing music from the iTunes. Even if you connect the headphones to the computer, sound coming out from the speakers. It is observed that, when you try playing audio or video from Youtube, other online resources and any other local audio files, it works fine with the headphones.

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If you have tried all the possible troubleshooting steps to fix this issue with no luck, then you are at the right place. We have researched on this issue and providing the most possible resolution steps that helps you to fix the issue with iTunes not plating on headphones and allow you to hear the same on headphones.

What is causing the issue iTunes not playing on headphones?

There are several possible factors like incorrect audio settings, iTunes application corruption or issue with the audio driver causing the issue with iTunes not playing on headphones. The issue can be sorted by making few changes in the iTunes application or you may have to perform some additional steps to get the things back to normal.

How to fix the issue iTunes not playing on headphones?

To fix the issue with the iTunes not playing on headphones, try performing the below steps one by one and check if the issue gets fix. If it remains same, you can proceed with the further troubleshooting steps.

Change audio settings in iTunes application:

Changing the audio settings in the iTunes application helped most of the users to overcome this issue. Follow the below steps and make changes in the application.

  1. Launch iTunes, click on Edit and select Preferences.

2. Click on Playback tab.

3. Under Play Audio Using, select the option Direct Sound instead of Windows Audio Session.

4. Click OK and close iTunes.

Now, go to Control Panel, click on Sound and change the system audio to the output required for iTunes.

Change default Playback device:

There are chances that this issue occurs if the headphones are not set as the default device in the Sound settings in Control Panel. Therefore, setting up headphones as default audio device might help in fixing the issue with iTunes not playing on headphones.

To perform the same, follow the below resolution steps.

  1. Press Windows logo + R keys on the keyboard to open RUN window, type mmsys.cpl and press enter to open the Sound Settings screen.

2. In the Sound Settings window, under Playback tab, select the headphones, right click on it and choose Set as Default Device.

3. Now, restart iTunes and check if the audio working fine.

If the issue remains, you can try reinstalling the iTunes application in the computer and fix the issue.

Reinstall iTunes:

To fix the issue with iTunes not playing on headphones, you can try reinstalling the iTunes application from the computer. Refer the below link to completely uninstall iTunes from the computer and re install it.

Learn how to uninstall and reinstall iTunes in the computer.


Hope the above troubleshooting steps helps you to fix the issue with iTunes not playing on headphones and let you to enjoy the music on headphones. For further support, leave comments or ask more on our Forum.


Patrick is a passionate Windows 10 user who loves troubleshooting Windows problems in specific and writing about Microsoft technologies in general.