No sound after Intel smart sound driver Windows update

Why No sound after Intel smart sound driver Windows update?

Recently Intel released Intel Smart Sound Technology (ISST) version 9.21.00.3755 Driver through Windows Update. This update has offered to the devices running Window 10 version 1803 or 1809. Intel Smart Sound Technology (ISST) has replaced existing working audio drive with version 9.21.00.3755, it caused audio to stop working. This guide may help you to fix No sound after Intel smart sound driver Windows update issues on Windows 10 1803 and 1809 versions.

RECOMMENDED: Fix this issue in 3 simple steps. Takes only 2 minutes.
1) Download repair utility.
2) Install program and click Scan button.
3) Click Fix Errors button when scan is completed.
4) Restart your computer.

No sound after Intel smart sound driver Windows update
Soon Intel realized that user are facing audio not working issues after Intel Smart Sound Technology (ISST) version 9.21.00.3755 driver installation. The Intel audio driver no longer available through Windows Update. If the Intel audio driver already installed on your device, you will need to uninstall the driver using the following instructions

 

Symptoms,

After Intel Smart Sound Technology (ISST) installed on your computer, you may experience below audio issues.

  • This device cannot start. (Code 10) STATUS_DEVICE_POWER_FAILURE
  • Red x mark on task bar audio icon.
  • No sound after Windows 10 update 1809
  • No audio on Desktop speakers.
  • Speakers not working on laptop computer
  • Yellow triangle with an exclamation on Realtek High definition audio driver.
  • No sound on speakers and headphones.

How to Fix No sound after Intel smart sound driver Windows update.

Here are few possible resolutions steps to resolve no sound after Intel smart sound driver Windows update. You can uninstall Intel Smart Sound Technology (ISST) driver that installed through Windows update, Roll back Intel audio driver to the previous version and Restore your computer to previous working condition ( you can restore your computer to previous date before Windows update install Intel Smart Sound Technology (ISST) audio driver.

Roll back Intel Smart Sound Technology (ISST) driver.

This will uninstall the most recently updated driver and will roll back your configuration, to the earlier version. You may need to roll back a driver if you find that your device fails after updating the driver.

  1. Press Windows + R key same time to bring up Run command.
  2. Type as devmgmt.msc, press Enter or OK
  3. Find and expand Sound, video, and game controllers.
  4. Look for a Realtek device, or find a device that has a yellow triangle with an exclamation point
  5. Right click on audio driver and select properties.
  6. Click the Driver tab. Then click Roll Back Driver.

how to roll back drivers in Windows 10 - No sound after Intel smart sound driver Windows update

Related guide: how to roll back drivers in Windows 10

Uninstall Intel Smart Sound Technology (ISST) driver

  1. On Start menu search, type Device Manager. Select Device Manager
  2. Find and expand Sound, video, and game controllers.
  3. Look for a Realtek device, or a device that has a yellow triangle with an exclamation point.
  4. Click on the device to select it.
  5. Go to the Device Manager View menu, and then select Devices by connection.No sound after Intel smart sound driver Windows update
  6. Look at the controller device – this should be Intel Smart Sound Technology driver version 09.21.00.3755.
  7. Right-click the controller device.
  8. Choose Properties.
  9. You should get a dialog like below. Click on the Driver tab as shown.
  10. If the driver version is 9.21.0.3755, you have the driver that sent to you incorrectly. 
  11.  Click Uninstall Device. You will get a popup asking if you want to remove the driver. 

No sound after Intel smart sound driver Windows update

12.  Check the checkbox as shown, so the driver will be removed.
13.  Click Uninstall.
14.  When the driver uninstalled, reboot your system.
15.  Your audio (speakers and headphones) should work after the reboot.

Restore your computer to previous working condition

  1. Press Windows + R key and type rstrui click on OK.
  2. Make sure you select the previous date of Windows update.
  3. Click on Next and Finish.
  4. Once you click on finish, your computer will reboot. You can just sit back and relax as it may take few minutes.

Conclusion:

Hope above simple steps fixes the issues. For further support leave comments or ask more on Forum.

Learn more about no sound or audio issues on Windows 10.

 

Arun Prabhakar

Arun Prabhakar immensely interested in following Windows and other technology developments. Being passionate Windows blogger, he loves to help others on fixing their computer issues.