Outlook search returns No matches found

This guide learn how to fix Outlook search returns No matches found issue . Indexing is a phenomena which saves the location of files and other content to make search real fast. It is very beneficial especially when you have loads of files or dealing with a lot of content. Windows has an inherent quality of indexing different locations including Outlook folders, and content. Once Windows 7 has the location from the index, then you can retrieve the data by moving directly to the location without invoking the search process. In this way, indexing can be considerably faster than scanning through the entire folder to find the content or particular file. Outlook content, files, and folders have also been indexed consistently, if you want to change the way Windows 7 has been indexing Outlook 2010 content, then this post will help you a lot.

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You may face issues as below if indexing is not working in your computer.

  • The indexing of your data files might not be complete. Indexing is what enables the Instant Search feature to quickly locate items.
  • This might occur if you are using either Windows Desktop Search (WDS) or Outlook (Instant Search or Advanced Find) to search for the messages.
  • When you use Instant Search in Microsoft Office Outlook 2007, Microsoft Outlook 2010, or Microsoft Outlook 2013, you receive the following message:
      • No matches found.
  • Or, only some of the expected results may be returned. If you view the Indexing Status dialog in Outlook, you may see the following message:
      • Search results may be incomplete because items are still being indexed.

Warning : Before making any changes in your computer, I suggest you to create a System Restore point  so that you can restore back your computer to previous working stat if something goes wrong.

How to fix Outlook search returns No matches found error?

Step 1: Make sure indexing is complete.

In Outlook 2010 and Outlook 2013, follow these steps to verify that indexing is complete:

  1. In Outlook, click in the Search box. Click the Search tab, click Search Tools, and then click Indexing Status.

Outlook search returns No matches found

2. When the Indexing Status dialog appears, you should see the following:

Outlook search returns No matches found

If Outlook has not finished indexing all of your items, note the items remaining to be indexed, continue to troubleshoot by using the steps in the following sections.

Step 2: Rebuild the Index.

If Indexing Options is not found in start menu or in control panel, follow step 3 to enable Indexing Options (Windows Search)

  1. Click on Start menu and type index. Select Indexing Options from the list that appears.

Outlook search returns No matches found

2. That will open the Indexing Options window. Click on Advanced and enter the administrator password if prompted to do so.

Outlook search returns No matches found

3. In the Advanced Options dialog box, click the Index Settings tab, and then click Rebuild.

Outlook search returns No matches found

Step 3: Check If Windows Search Index is enabled and Active.

There could be a chance that Windows search feature has been disabled for you or gone inactive due to some other third party software. Enable it and test if the issues are rectified.

  1. Launch the Control Panel. Click on the Start icon and click on Control Panel. The navigate to Programs and Features.
  2. On the left pane of the Control Panel window, click on the option to Turn Windows features on or off.

Outlook search returns No matches found

3. The Windows Features dialog will show up. Scroll down to find Windows Search and make sure it is ticked.

Outlook search returns No matches found

4. You may also want to try by ticking Indexing Service. It is meant to enable indexing services from previous versions of Windows.

Outlook search returns No matches found

Step 4: Ensure Search Service is Active.

In Windows even if everything is fine, you may face issues with a process if at all the services associated with it is off. Here’s how to check for indexing.

  1. Open Run dialog (Windows key + R), type services.msc and hit Enter.

Outlook search returns No matches found

2. On the services window, search for Windows Search service. Select the service and turn it off by clicking on Stop from the top left.

Outlook search returns No matches found

If above steps did not help. Uncheck Outlook from Indexing options. To do that

Open Outlook click on File > Options > Search > Indexing options > Modify > Uncheck OutlookClick on OK then close and restart Outlook to check if search results fetch correctly.

If above steps did not help. Recommended to repair or reinstall the Operating system.

Conclusion : 

These are the things that we should check if customer ever faces indexing issues. If the processes do not help, there could be some malware or third party software interfering with the default. Are you aware of more advanced ways of handling search and indexing issues? Share with us in the comments section.

Arun Prabhakar has written 159 articles

Arun Prabhakar immensely interested in following Windows and other technology developments. Being passionate Windows blogger, he loves to help others on fixing their computer issues.