Update and Shutdown/Restart not working– Windows 10

Microsoft releases the updates to its Operating System to overcome the previous issues or to add some more features. Whenever a new update is downloaded and installed on your computer, the Operating System replaces the Restart and Shutdown button with “Update and Restart“ or “Update and Shutdown“. So, if you restart or shutdown the computer, it will configure the updates. Sometimes users find that these buttons continue to display the same message even when you have performed the required operations like restarting the computer or shutting it down.

RECOMMENDED: Fix this issue in 3 simple steps. Takes only 2 minutes.
1) Download repair utility.
2) Install program and click Scan button.
3) Click Fix Errors button when scan is completed.
4) Restart your computer.

This issue could occur if an update fails to install and so your computer continues to prompt you every time to Update and shutdown.

Resolution steps to fix update and shutdown not working:

Quick note: Before making any changes in your computer, I suggest you to create a System Restore point, so that you can restore back your computer to previous working state if something goes wrong.

Restart Windows File Explorer:

If there is any issue with the user interface, restarting the file explorer might fix the issue. To restart the file explorer follow the below steps.

  1. Right click on the empty space of the taskbar and select task manager.
  2. Search for the Windows Explorer option, right click on it and select the option Restart.
  3. You can also try killing the File Explorer and to restart it, type explorer.exe in the RUN command and press enter.

Run Windows update troubleshooter:

Windows 10 has a inbuilt troubleshooter to fix few issues automatically. Some of the minor issues can be sorted out automatically by running this tool. You can try using the Windows update troubleshooter and fix the update and shutdown not working.

To run Windows update troubleshooter:

  1. Open settings, click on update and security and select Troubleshoot.
  2. Click on Windows Update option and Run the troubleshooter.

3. This will try detecting the issues, and then fix common issues which can be resolved by Windows itself.

4. It might take several minutes to complete the process, so be patient. In the end, if you have some updates pending which was not realized by the system earlier, it will apply the fix by restarting the Windows Update service.

Run Windows Module Installer:

The Windows Module Installer is a built-in Windows 10 service. It lets you fix the Windows updates which are stuck and not working.

To use this, open a command prompt with admin privileges.

Type the following and hit Enter:

SC config trustedinstaller start=auto

Once successfully executed, you should see [SC] ChangeServiceConfig SUCCESS display within the Command Prompt console.

Once it is done, exit the command prompt and check if the Shutdown and Restart buttons are back to normal.

Perform clean boot:

Suppose if any third party service causing the issue and not allowing the updates to install, you can try performing the clean boot. You will need to disable all third-party applications and services which start during Windows 10 Boot and let only Microsoft services to run. Once in Clean Boot State use the Update and shut down button.

If you wish to turn OFF the computer without installing the updates temporarily, you can try changing the power button functionality to Shut down. So, once it is changed, if you press the power button, computer will shut down without installing the updates. However, the issue with the update and shutdown remains same in this.

Perform System Reset:

If the above troubleshooting steps did not resolve the issue, it seems that some of the Windows Update components got corrupted. So, you can try performing the System Reset to fix the issue with the update and shutdown/restart not working.


The above step by step procedure should fix the issue with the update and shutdown/restart not working. To fix the issue, try performing the steps one by one. For further support, leave comments or ask more on Forum.



Sameer is a BE graduate in ECE and has an immense interest in following Windows, Office and other technology developments. He's also a person who enjoys writing about technology related to the geek world.