Windows Hello Couldn’t turn on camera after 1809 update

Windows Hello couldn’t turn on camera after 1809 update. We all know that Microsoft has released a latest Windows Update version 1809 recently and after installing this update, Windows Users facing lots of issues lie data loss, applications not working, computer not booting up etc. To overcome the issues caused by the Update, Microsoft has paused this update temporarily, worked on it and re-released it again on 9th of October, 2018.

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4) Restart your computer.

Most commonly observed issue after the latest Windows Update is Windows Hello couldn’t turn on camera after 1809 update. So, users who have already installed the update and facing this issue, can try installing the latest update released on 9th of October and solve this easily. Users who have not installed the latest Update till now, they can also search for the updates manually and install the latest version/

How to fix the issue with Windows Hello couldn’t turn on camera after 1809 update?

The issue with Windows Hello couldn’t turn on camera after 1809 update can be sorted by installing the re-released version of the Windows Update. As the issue is with the Windows Hello Couldn’t turn on camera at the login screen, you can try to login to the computer by entering either the password or PIN.

Then check for the Windows Updates manually, you will find the cumulative update KB4464330. Download and install all the updates and reboot your computer.

Follow the steps from the below link to download and install the Windows Update 1809 re-released version.

Download and install Windows Update 1809 re-released version

The issue with Windows Hello couldn’t turn on camera after 1809 update can be sorted out by performing a few manual troubleshooting steps. Follow the below steps and sort out the issue with Windows Hello couldn’t turn on camera after 1809 update.

Quick Note: Before making any changes in your computer, we suggest you to create a System Restore point, so that you can restore back your computer to previous working state if something goes wrong.

Update Camera Drivers:

To download the latest and compatible webcam or IR camera drivers for your HP, Dell, Lenovo, etc is extremely necessary to make the camera work in sign-in Hello.

You can decide to update the camera driver in the inbuilt tool –Device Manager. You can follow the below steps to perform the same.

1. Open Device Manager.

2. In Device Manager, under Imaging devices or Cameras, locate and right click the webcam or IR camera driver to Update driver.

update camera driver

3. Choose to Search automatically for updated driver software.

search automatically small

4. Windows 10 would search online for the updated camera driver for you automatically. And the install it for you.

Roll Back the Camera Driver:

In order to make sure that the Creators Update or anniversary updates have not brought any incompatible feature to your PC that leads to the not starting or working camera at login, you might as well roll back the Webcam or IR camera driver to the last version.

1. In Device Manager, under Cameras, right click the camera to open its properties.

camera properties

2. Under Driver tab, click Roll back the driver.

Not all drivers can be rolled back as this option may be not available for some drivers.

3. Restart your computer for the changes to take effect.

Check if the issue with Windows Hello couldn’t turn on camera after 1809 update gets fix now.

Uninstall Conflicting Programs:

Some software, such as Duet, can cause the Windows Hello couldn’t turn on camera error to some extent, hence manage to remove them from your computer to see if the Hello camera will back to normal.

1. Click Start and then choose Settings.

2. In Windows Settings, select Apps.

seetings apps

3. Under Apps & features, pinpoint the problematic software, such as Duet or some third-party software and then Uninstall.

4. Reboot your computer.

In this way, without the interruption of some programs, try to use the Windows Hello to enter Windows 10, the camera is available for you all the time.

Use Development Image Servicing and Management tool (DISM):

You can use the tool — DISM (Development Image Servicing and Management), which is capable of repairing the erroneous image that can lead to Windows could turn on the camera, sign in with PIN issue in Windows 10.

In Command Prompt, copy the command DISM /Online /Cleanup-Image /RestoreHealth and then hit Enter to perform this command.

dism.exe online cleanup image restore health

Once after running the DISM tool, reboot your computer. Then check if the issue with Windows Hello couldn’t turn on camera after 1809 update.

If the issue remains even after following all the above troubleshooting steps, then you can try resetting your computer settings to Windows default.

Refer the below links:

Refresh Windows 10 without erasing data.

Clean Reset Windows 10.

Clean install Windows 10 from USB bootable media.

Conclusion:

Hope this guide helped you in fixing the issues with Windows Hello couldn’t turn on camera after 1809 update. For further support, please leave comments or ask more on Forum.

Sameer has written 54 articles

Sameer is a BE graduate in ECE and has an immense interest in following Windows, Office and other technology developments. He's also a person who enjoys writing about technology related to the geek world.