Windows Media Player not working – Win 7/8/8.1 and 10

When the Windows Media Player not working issue occurs?

Windows Media Player is the default media player for Windows has always been the preferred choice for streaming media, because it comes pre-installed with the Windows operating system and supports most media file formats. It has almost every function, other major media players have – like creating playlists, etc. This guide helps you to fix the issue with Windows Media Player not working.

RECOMMENDED: Fix this issue in 3 simple steps. Takes only 2 minutes.
1) Download repair utility.
2) Install program and click Scan button.
3) Click Fix Errors button when scan is completed.
4) Restart your computer.

The issue with the Windows Media Player occurs if some of the backend files related to the Media Player got corrupted or there are a chances that the issue occurs if the computer is affected with the virus infection.

Symptoms for Windows Media Player not working issue:

If the issue with the Windows Media Player not working occurs, there are a chances that some of the other third party application such as Subtitle Edit, Plex, HDHomeRun and VisualSubSync also may not work.

If the issue with Media Player occurs, there are a chances that:

  1. You won’t be able to play any media files saved in the computer.
  2. Windows Explorer crashes or keeps on restarts.
  3. The issue might occur due to a bug in the Windows Update.
  4. Computer performance will be affected.

The issue with the Media Player can be sorted in multiple ways. In this article, we are providing the best possible steps to overcome this issue.

What is causing Windows Media Player not working issue?

There are different factors causing to get Windows Media Player not to work. The issue can occur if some of the Windows files got damaged or corrupted. Sometimes, Windows Users may face different type of troubles with this Windows Media Player. Most common issues includes as follows.

  1. Windows Media Player crashes/freezes.
  2. WMP crashes with message Windows Media Player has stopped working.
  3. Windows Media Player won’t open.
  4. Error Windows Media Player library corrupted.
  5. Windows Media Player won’t stream media over network.
  6. Error Windows Media Player can’t connect/detect playback device/drive.

If you are facing any of the above issue with Media Player, you can follow the below step by step resolution steps to fix the issue and get the Windows Media Player working properly.

How to fix Windows Media Player not working issue?

Follow the below step by step procedure to fix the issue with computer freezes explorer.exe class not registered error message. Kindly check if the issue gets fix after performing each troubleshooting steps and proceed further.

Quick Note: Before making any changes in your computer, we suggest you to create a System Restore point, so that you can restore back your computer to previous working state if something goes wrong.

Run Windows Media Player DVD Troubleshooter:

This troubleshooter can solve the following issues:

  • Windows Media Player missing DVD decoder to play DVD media.
  • It helps to detect whether DVD playback device attached to the device.
  • If there are problems with the DVD playback device, Windows will take additional steps to further troubleshoot it.
  • Confirms installation of Windows Media Player, as it isn’t pre-installed on certain Windows editions.

To run the troubleshooter:

  1. Press Windows logo + R keys on the keyboard to open RUN window, type Control and press enter to open Control Panel.
  2. Select the option Troubleshoot and then select View all.
  3. Click here to download the WindowsMediaPlayerPlayDVD troubleshooter and run it.

4. Make sure to run this troubleshooter as Administrator and check Apply repairs automatically option while running.

Please check if the Windows Media Player works fine. If the issue remains, proceed with the further troubleshooting steps.

Run Windows Media Player Library troubleshooter:

This troubleshooter helps you to fix the issues with the Windows Media Player library. Suppose if there are any errors in the Media Player library, this troubleshooter checks for corrupted media library and fixes it.

Click Here to download the WindowsMediaPlayerMediaLibrary troubleshooter and RUN it.

Make sure you run this troubleshooter as administrator and check Apply repairs automatically option while running it.

Now, reboot your computer once and check if the issue with Windows Media Player not working gets fix. If not, you can try re installing the Windows Media Player in the computer.

Reinstall Windows Media Player:

If the above listed troubleshooter didn’t fix the issue, you can try re installing the Media Player in the computer and check if the issue gets fix. To re install the Media Player, follow the below resolution steps:

  1. Press Windows key, in the search box type Turn Windows Features on or off and click on the same from the results.
  2. In the Windows Features box, under Media Features, uncheck Windows Media Player. Click OK and reboot your computer.

3. Once the computer is rebooted, re-enable Windows Media Player from the same location by checking the option in Windows Feature box.

Learn more about:

Computer is missing Media features.

Change AutoPlay settings on Windows 10.


Hope this guide helped you to fix the issue with Windows Media Player not working error message while playing media files or launching the Windows Media Player. For further support, leave your comments or ask more on Forum.

Sameer has written 54 articles

Sameer is a BE graduate in ECE and has an immense interest in following Windows, Office and other technology developments. He's also a person who enjoys writing about technology related to the geek world.